NGO non-profit sector video transcripts

On this page:

1. What do NGOs do in the New Zealand health sector?
2. New Zealand NGOs’ approaches to service provision
3. The impact of NGOs' health and disability services
4. Consumers, clients & families talk about NGO health and disability services

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1. What do NGOs do in the New Zealand health sector?

(3.41 minutes)

Introductory text on screen:

Non-profit community organisations deliver a diverse range of health and disability services to New Zealand communities. Here, staff from a few of these NGOs talk about a small sampling of the various services they provide.

Audio of different people speaking:

Every day we set out to make a difference in a person's quality of life.

Our whole purpose is to facilitate people to live better, productive healthier lives.

We don't achieve anything on our own.  We work within the communities in which we're placed and we're fortunate enough to be operating right across the community, the, the country and we have services operating in many, many of the smaller places as well as the larger city.

We have information, equipment and community links.

Ah, we've got occupational therapists, physiotherapists, social workers, nurses, people with mental health background. And bringing it all together and we support each other with  all that knowledge.

Our clinic is in a small rural community of Takapau in Central Hawkes Bay. The population registered with us is fifteen hundred and eighty-nine. Forty percent of these identify his New Zealand Māori. The community is low socio-economic, many one parent families and there is no local transport. The centre is open five days a week with a nurse-led clinic and operated walk-in clinic from nine till twelve. Then booked appointments afterwards for consultations like diabetes management, before school checks, cervical screening asthma and youth clinics.

We help 16 to 64 year olds learn different life skills such as cooking, arts, community activities and getting them into work.

Our role is to listen to people's stories, to capture those stories and to develop appropriate services around those people. We engage with different stakeholders in the community to put services in to support the family through a wrap around kind of service.

The other aspect of our role is again to find out what their hearing needs are and to look at the practical issues they're coping with, whether it's managing communication difficulties, managing their hearing aids learning to live with tinnitus, finding amplified or alerting equipment.

We try to help workers to gain the enabling knowledge and skills necessary to provide support to vulnerable New Zealanders and to support communities and promote community well-being.

Our job involves co-ordinating quality of care for people in our community on a daily basis.

We ensure that consumers get quality care daily and assist our people to be able to remain in their own home safely.

I co-ordinate two programmes in our community services, so I've seen people really engaging into activities that they probably wouldn't be able to do normally.

I support my clients. I help them get ready for day care. To be ready to be picked up. I am proud to give my people the best possible support. I love what I do.

Our role in dealing with people with disabilities is based around trying to support people with a physical disability primarily. Specifically we deal with people with high and complex needs, so the range of disabilities you can imagine goes from somebody who's quite able to live independently in the community to somebody that actually requires a lot of support and we're sitting at this end of the spectrum.

For people who can't access our services, then I can go to them.

End Credits – text on screen:

The NGO Health & Disability Network crowd-sourced contributions for this video in 2016.

We thank all those who sent us videos, especially the organisations featured in this compilation:

• Careerforce
• Emerge Aotearoa
• Life Unlimited
• Lifewise
• Northable
• St John of God Hauora Trust
• Takapau Community Health

Further information: www.ngo.health.govt.nz

End of the transcript 1. Go back to  The New Zealand non-profit health sector

2. New Zealand NGOs’ approaches to service provision

(5 minutes)

Introductory text on screen

Non-profit community organisations deliver a diverse range of health and disability services to New Zealand communities. Here, staff from a few NGOs talk about different approaches they take to service delivery.

Audio of different people speaking:

We are providing programmes that get in really early and that aren't waiting for children to develop really significant emotional and behavioural problems; that we can provide some intervention that will enable um children to develop successfully both socially, emotionally and behaviourally.

When we say like typical first, it's not about removing that person's disability from the equation. It's taking that into account, but it's looking at who the person is first and foremost and what their interests are, what their sense of character is, um and looking at inclusive community groups that they can be a part of, rather than identifying that person as having a disability so belonging to a group of people because they have a disability. It's about that um level of engagement across a diverse range of people.

We encourage parents to start thinking typically as well, so it's not "oh they can't do that because they have a disability."  It's they can try it and we'll modify it just so they, so they feel comfortable.

We're a group of women, who've all worked in mental health for our careers, who've got together to form a trust to allow us to raise funds so that we can work with families with young children in the greater Wellington area supporting those families to manage their children well and to build very positive relationships with them. So this programme focuses on building a positive relationship with the children and helping the parents add to their tools of how to manage them and how to build a happier family all together. Some of them come with their partner some of them are single parents and come on their own, sometimes people bring a support person with them.

So I work with a maximum of six families at any time, which enables me to meet them at least twice a week so I have that really close contact with the families and I work with them for about three to five months, which is quite a short time but it's really intensive service.

What we want to achieve, not only to raise the awareness of problem gambling, but also to allow people to say and understand that it's okay to ask for help if they need to. On stage tonight the children, who have entered the competition and who'll be receiving awards. We're seeing in the audience, their mums and dads and brothers and sisters and the extended family. So it's, it's a family event that we're having tonight.

Local area coordination's point of difference is really that it's based on the social model, and it's about building sustainable relationships for people and making those connections for people so there's not such a reliance on service provision. We are there for when they wish to access us, as opposed to us being, imposing ourselves in their lives. Then, what we're trying to do is phase our level of support out so that that individual is surrounded by natural support.

We work under a restorative model, so people have choices. They make choices about what they want and how they need to be supported.

To get all the necessary support they require quickly, so they can take control of their care in their hands.

I think the multi-sensory environment is unique too because there aren't many in our area, or even in New Zealand, and it's providing a range of services for people in the mental health, the intellectual disability or physical disability sector – covering all of those sectors.

Let's get into your outcomes meeting David. During the meeting he will have whoever he chooses to be around the table to look at some of the things that is done in his life, especially in the last 12 months and we'll talk about things like his rights, his goals for the year, his natural support network, friendships. We'll also look at where he lives and if he's happy here. This meeting is to, to celebrate that and to look at the next 12 months, and to support him in that.

So I support a client in reaching their goals, along with family. We identify cultural needs and values and personal beliefs. So every day is different and it's wonderful to, to make that difference

End Credits text on screen:

The NGO Health & Disability Network crowd-sourced contributions for this video in 2016.

We thank all those who sent us videos, especially the organisations featured in this compilation:

• Emerge Aotearoa
• Incredible Families
• Life Unlimited
• Lifewise
• Manawanui InCharge
• Neighbourhood Trust
• Spectrum Care
• The Problem Gambling Foundation
• Vaka Tautua

Further information: www.ngo.health.govt.nz

Some images shown are not associated with the accompanying voice overs.

End of the transcript 2. Go back to The New Zealand non-profit health sector

3. The impact of NGOs' health and disability services

 (5 minutes)

Introductory text on screen:

Non-profit community organisations deliver a diverse range of health and disability services to New Zealand communities. Here, staff from a few NGOs talk about the impact their services have and the differences they make for their clients.

Audio of various people speaking:

Individualised funding transforms lives. It gives people complete control over how their supports are delivered.

It gives people the absolute freedom to live the life that they want to live. You get to pick your own people. You can typically pay higher wages. And you can attract better people, you can pick people from your own social group. Another big advantage is the flexibility. Instead of being on a weekly use it or lose it basis, if you have at less need one week, you don't lose those hours of support under individualised funding.

It's about people living the life they choose in their community, but also having the identity in their community, which is a really unique thing that we do. The cultural thing and being involved.

A lot of our whaiora spend a lot of time at home, aahh sometimes feeling disconnected from their community and we, through our programme, help encourage them to participate in their community.

Well, the whole idea is to get people out of institutions where they're in a big crowd, they all go out in a bus; sometimes they don't get out at all. Um it's not individualised. As soon as they go into these residential houses, they're flatmates literally. Staff really are always checking to see that people are well and healthy, by colour, by their mood. You know people. You know if they're sitting around and they don't usually sit around that there must be something wrong.

So all three of our programmes support parents and carers to understand the individual child and to nurture them well. So this is helping, um a lot of clinicians working in health, in early childhood and developmental services around how they can best intervene to improve relationships.

I think for our Lifefit programme, um it opens up a lot more opportunities for individuals with their health and fitness goals.

We sort of teach them the skills on how to live independently, things like um cooking, you know, their own meal, aahh cleaning up the house, you know, basically taking care of themselves.  You know they're very independent and they're very mobile, they get up in the morning and they go to work, catch the bus, you know and then they come home after work, they catch the bus again to get home. I'm here till, you know, in the evening to make sure that they aahh, they don't burn the house when they do their cooking. Making sure that they, they make their lunch for the next day. Making sure that they um, they get home all right from work. They know how to look, aahh take care of themselves. They know the protocol, aahh the process of who to ring in case of an emergency. They know how to dial 111.

It's a really awesome thing to see, when I see them from the very beginning when they first come into the service, to when all the services are in place and I talk about, you know with the service co-ordinator how things are going and how they're achieving things that they really wanted to do, that were important to them.

Some of our success stories, for you wouldn't be a success, but for us it's that tiny little step. Like on the weekend, I took the young man who has a phobia for technology into a certain electronics store. It was a tiny little thing that no one in the world would every think was amazing, but for us it is.

And that's a huge challenge for him to overcome.

It's a massive challenge for him to be able to touch technology is incredible.

So it's taken thirteen odd years of you know, no, no let's do it together. We'll show you and then you can do it. Yeah our goal was over the years to get her as independent as we, as we possibly could and um, and we've achieved that. When I think about the people that we support in Hamilton, she would be, you know, pretty special.

It's great to be able to work with people on an individual basis, maybe a number of times if necessary, their families, larger groups – um just to help them manage with whatever it is that's holding them back with their hearing or lack of hearing.

Every day is different. And it's a great feeling when you get a phone call from someone to say they're happy and can't wait to see their new worker the following week.

It's an amazing amount of trust in some ways that people put in my ability, um but also that they are given the opportunity to realise their own potential as well.

For me it's being invited into someone's home and you get to know the whole family and that's where we're slightly different to other services, is that we, we get to be part of the family.

I'm here to look after John and David and make sure that their cares are met, their needs and their goals. I love looking after them. They're a lot of fun, a lot of laughs, a lot of talks we have and we have really good times.

You know why she likes looking after us guys? It's like having a wife, without having to be married.

End Credits:

The NGO Health & Disability Network crowd-sourced contributions for this video in 2016.

We thank all those who sent us videos, especially the organisations featured in this compilation:

• Emerge Aotearoa
• Incredible Families
• Life Unlimited
• Manawanui InCharge
• Spectrum Care

Further information: www.ngo.health.govt.nz

End of the transcript 3. Go back to The New Zealand non-profit health sector

4. Consumers, clients & families talk about NGO health and disability services

(7 minutes)

Introductory text on screen

Non-profit organisations deliver a diverse range of health and disability services to New Zealand communities. Here, a few of the clients and families who use these services talk about the differences they have made to their lives.

Audio of various people talking:

It was really great to be able to meet um other parents that had been through exactly the same thing at a younger age and their kids had shown progression and reached adolescence and been able to move out of home. And I think the more people you talk to, the more helpful it is as well - just that, yeah just giving you encouragement that they will pass through these phases and that it will get better.

And my son has had specialist appointments with ENT clinic and my daughter we've also used the nurses' clinic for her as well if she's been sick.

Tokanui Hospital was a psychiatric hospital and I did not like it there at all. I hated it. All I wanted to do was get out of that place and have a life. Well, I've got my job, I've got good staff, I've got good clients. It's not so crowded with 40 or 50 other clients running around causing trouble.

Tell us why you come here and use the service with your whanau.

Um, basically because of the fact that it's, um, in Takapau. Yeah, it's handy. We don't have to travel out of town. Um, we've been here for three years. This is my youngest daughter, um who's recently had her three month immunisations. This is Hinekura. This pretty little thing is um, Selepa.

I like living in this house. Christine good to me.

Having a house out here is much better for Jackie. The one-on-one carer support and all that is wonderful. Having family involved makes a difference.

Um, it gives me hopes. Aahh, even though I was using drugs, but I found it too lazy then to, so I got Ianga to help me to process, and he got me a wheelchair so it got me places faster and a few modifications around the house - a few ramps around the house and making things easier.

I think that I, it's not very good for people to spend money on um gambling instead of um spending it on families.

I came here because I've had cancer and the surgeon recommended that I lose weight. I've been doing okay, but it's the people here that encourages me to do what I do.

We need to do some exercises. Aahh, eeh, etu. Etu bro, bro (laughter). A E I O U. A E I O U. A E I O U.

I like this place, it's quite good. I enjoy my freedom here.

If it wasn't for them, he'd be, you know, still an institution and he wouldn't be as happy and outgoing as he is now.

They look after me. I like being here with all my mates. They all look after me and take good care of me.

Work hard.

I walk all the way there.

Um, they make us feel, um comfortable. Um, they turn up with a smile every time. We just think, we know that they're just a phone call away um, and they are always willing to help us whenever and wherever we need them. We personally know them and, yeah, and they are professional in all the things that they do and they deal with us, so kia ora.

If there's been a new diagnosis or if there's been information that we require they'll put together a whole pack that's specific for me; it's tailored to me and um yeah and that's quite good. And then they give you follow-up But you're also getting to spend time with other parents so you all realise that you're actually all in the same boat together.

They've got a lot of experience in my sort of situation. I think the therapy gym here is quite exceptional. It's the total package here. Cos when I came here, I was predicted to be wheelchair dependent forever.

The stroke rehabilitation unit here has been just incredible. One of the greatest things I've seen Wayne achieve is probably to be able to obtain his driving license again.

They've come in with their support teams and um courses for our parents, the extended whanau. And they're very supportive, and they're always here to tautoko us with um whatever we need awhi with. Um, for me, on a personal level, it was my smear. I was really comfortable having it done there by a wahine that I knew.

Yeah I find it very good, very good care.

I've gained new experiences and learnt how to present food. I've also saved for a trip to Aussie.

I enjoy learning about new recipes and how to prepare them. Best of all, I like receiving my pay at the end of each working week.

I enjoy helping with the deliveries and meeting the clients. I have learnt how to prepare food. Best of all, I am saving up for a holiday. Yeah!

They could provide us with different things, different, lots of information, but also they provide um aah the opportunity to meet another parent with a child with the same condition. It's given us hope that, you know, you've always got someone to talk to if things are going bad.

As a Maori woman, my self-determination of my choices, who I am and what I do in my life is very important, so for me individualised funding encompasses that and it encompasses it beautifully.

Being able to be part of individualised funding has given me a lot of skills and I think that's given me more confidence.

I've seen a big difference. Martin's a lot more independent and he's more tolerant of people. He's now flatting and he's got five or so staff that he's perfectly comfortable with and he's generally got a lot more confidence than he used to have.

One time I spent about five days here. It was an absolute godsend.

It means that Aaron can be with his peers, and learn how to socialise.

End Credits – text on screen:

The NGO Health & Disability Network crowd-sourced contributions for this video in 2016.

We thank all those who sent us videos, especially the organisations featured in this compilation:

Laura Fergusson Trust (Canterbury) – Can Do Catering
Manawanui InCharge
Parent to Parent
Spectrum Care
St John of God Hauora Trust
Takapau Community Health
Te Kupenga Hauora-Ahuriri
The Problem Gambling Foundation
Vaka Tautua

Further information: www.ngo.health.govt.nz

End of the transcript 4. Go back to  The New Zealand non-profit health sector